View the Accessible FAQ's.
Share ownership – general
- 1. What is a registrar?
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A registrar is responsible for maintaining the register of a company’s shareholders. In the case of St. James’s Place, shareholdings are recorded on a register of some 8,000 shareholders. This records the names and addresses of all St. James’s Place ordinary shareholders and the number of shares that each shareholder owns. The register is maintained on behalf of St. James’s Place by Computershare Investor Services plc (‘the registrar’). The registrar updates the register when a shareholder’s personal circumstances or shareholding change, and also send out dividend cheques and share certificates.
- 2. What is a dividend?
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A dividend is a payment to shareholders paid out of the Company’s distributable profits. It is paid to everyone who holds shares at the record date. It can be paid in cash or used to buy more St. James’s Place shares.
- 3. What is a share certificate?
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A share certificate is evidence of share ownership. It should be kept in a safe place, as it will be needed if you want to sell all or some of your shares in the future.
Becoming a St. James’s Place shareholder
- 4. What am I entitled to as a registered shareholder with St. James’s Place?
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When you either buy St. James’s Place shares or have them transferred into your name, you become a part owner of the Company. The benefits of owning St. James’s Place shares include:
- a right to receive dividends. These are normally paid twice a year in May and September, either in cash or via an allotment of additional St. James's Place shares (known as a scrip dividend) - see question 10.
- the right to attend, vote and speak at meetings of shareholders, including the Annual General Meeting. Each year you will be invited to attend and vote at the Company’s Annual General Meeting. This usually takes place in Central London in May and full details are posted on the St. James’s Place website well in advance of the meeting.
- the receipt of financial information. Each year a copy of the Annual Report is provided electronically or by post to all shareholders in April and the Interim Report is published in August. The St. James’s Place financial year-end is 31 December and full year results are generally announced in February. All this information is routinely added to our website, together with the quarterly New Business results announced in January, May, July and November. The latter are not subject to a separate mailing to shareholders.
- there are no shareholder discount schemes in existence for St. James’s Place shareholders.
- 5. Is it possible to receive Company Information and vote my shares electronically?
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Yes. Shareholders can arrange to receive St. James’s Place annual and interim reports electronically and to submit voting instructions online at shareholder meetings by registering at www.etreeuk.com. For every shareholder that registers to receive their communications electronically, a sapling is donated on the shareholder’s behalf in an area selected for reforestation in the UK via the Woodland Trust’s ‘Tree for All’ campaign.
Dividend information
- 6. When are St. James’s Place dividends paid?
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The final dividend is typically paid in May, with the interim dividend paid in September. The recent St. James’s Place dividend history is available on this website and shows both the amount per share and payment dates.
- 7. I have not received my St. James’s Pace dividend cheque, who do I contact?
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If you have not received your dividend payment, please contact the registrar.
- 8. I have mislaid my dividend cheque, who do I contact?
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If you lose a dividend cheque you should contact the registrar immediately, confirming which payment has been lost. They will then arrange for the cheque to be stopped and will issue you with a duplicate one free of charge. Dividend cheques are currently valid for one year from the date of payment.
- 9. Can I have my dividends paid directly into my bank?
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Yes, you can ask to have your dividends paid directly into a UK bank or building society account, which avoids the risk of cheques being lost in the post or mislaid. The dividend will be credited to your account on the payment date and you will not have to wait for a cheque to clear on your account. A tax voucher will be sent to your registered address so you know when and how much as been paid into your account. If you would like your dividends to be paid in this way, please contact the Company’s registrar who will provide you with an appropriate mandate form. This form is supplied with your dividend if you receive a cheque. Please take care when completing the sort code and account number as we cannot accept liability if you give incorrect information and your dividend is paid into the wrong account.
- 10. Do you have a Scrip Dividend Scheme? Can I use my dividends to buy more St. James’s Place shares?
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Yes, you can elect to receive future dividends as shares rather than cash by participating in the Scrip Dividend Scheme. This allows shareholders to reinvest their cash dividends in shares bought on the London Stock Exchange. An explanation of how the scheme operates and the charges, together with a mandate form, are available from our registrar.
- 11. What does ‘ex-dividend’ mean?
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This means ‘without dividend’. Before we announce a dividend, we consult with the London Stock Exchange and set the ex-dividend date. If you buy shares before the ex-dividend date, you are entitled to the most recently announced dividend; if you buy after that date, the dividend goes to the previous owner of the shares.
- 12. What does ‘record date’ mean?
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The dividend is based on the number of shares held by each shareholder and is paid to the shareholders on the share register at a specific date known as the record date. This is currently two days after the ex-dividend date. If you receive a dividend and are not sure if you are entitled to it, contact the agent who sold your shares for you for further advice.
Share registration issues
- 13. Who do I contact about share registration?
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For all enquiries concerning shares and/or dividends, please contact the registrar in the first instance. The registrar’s telephone helpline number is 0870 702 0197. If you need to talk to St. James’s Place directly, please contact the Company Secretary’s office (telephone 01285 878158).
- 14. I have just changed my address, who needs to know?
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When you change address, it is important to inform the registrar as soon as possible to ensure that the register is updated and you receive all shareholder communications and dividends. Please send a letter to the registrar, which should include the following:
- your name in full, as shown on your share certificate(s)
- your previous address
- your new address
- your shareholder reference number
All such correspondence must be signed. For security reasons, the registrar cannot accept address changes over the telephone.
- 15. I have recently changed my name, what should I do?
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It is important to inform the registrar as soon as possible. You should write to the registrar giving full details of the following:
- your old name
- your new name
- a copy of any legal documentation, such as marriage certificate or deed poll
Where your name has changed as a result of separation or divorce, you wish to revert to your maiden name, a copy of any supporting documentation must be sent to the registrar. All correspondence must be signed. For security reasons, the registrar cannot accept name changes over the telephone.
- 16. What should I do with my share certificate?
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Share certificates are evidence of your ownership and should be kept in a safe place. You will need them if you want to sell all or some of your shares in the future. We recommend that you keep a separate record of the certificate numbers and the number of shares each certificate covers in case of loss or damage. Share certificates are posted to shareholders at their own risk.
- 17. What do I do if I have lost my share certificate?
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The registrar keeps a record of your name, address and the number of shares you own and can arrange to issue a replacement certificate if necessary. If you have lost a certificate, please report this to the registrar as soon as possible so a ‘stop’ can be put on that certificate. Before a replacement certificate can be issued, you will be sent an indemnity to complete. This safeguards the Company should a dispute arise over ownership at a later stage.
- 18. I have more than one certificate, can they be combined?
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If you have several St. James’s Place share certificates you can ask for your certificates to be consolidated into one. Please send them to the registrar, together with a covering letter. There is no charge to private shareholders for this service. You should retain the counterfoils as they may be required for tax purposes. Shareholders returning certificates might wish to use ‘sign on receipt’ post when returning share certificates.
- 19. What is my shareholder reference number?
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When you first buy shares in St. James’s Place you are given a unique reference number. This is shown on share certificates and dividend counterfoils and should be quoted in all correspondence. We recommend that you keep a separate record of your shareholder reference number.
- 20. I have two different shareholder reference numbers, why?
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If you have bought shares in St. James’s Place at different times and the name and address you have supplied to the registrar differs, even slightly, from earlier details, another account may be created. If this happens and you want the accounts combined you should contact the registrar, otherwise you may receive more than one copy of the St. James’s Place shareholder documents.
- 21. I have certificates for predecessor companies (e.g. J. Rothschild Holdings plc), are they still valid?
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It depends on the certificates. Please contact the Company Secretary’s office on 01285 878158 and they will be able to assist you.
- 22. What if I lose my tax voucher?
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If you lose a tax voucher you should contact the registrar, confirming which tax voucher has been lost. A duplicate will be issued upon payment of an administration charge.
Your shareholding
- 23. How can I buy and sell shares?
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If you want to buy more shares or sell your existing shares, you must do this through a stockbroker. A telephone share dealing service is available via the registrars. Please telephone 0870 703 0084.
- 24. Is this a good time to buy/sell St. James’s Place shares?
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Under the Financial Services and Markets Act, we are not authorised to provide advice to investors on share dealing. For such advice, please contact your stockbroker or financial adviser.
- 25. How do I check my shareholding details on-line?
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Shareholders, who have registered with the registrar’s Investor Centre, can do this electronically. Visit www.uk-computershare.com for more information.
- 26. How can I check today’s St. James’s Place share price?
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The latest St. James’s Place share price is available on the share information section of this website as well as through other information services such as Ceefax.
- 27. I bought shares in St. James’s Place several years ago, but cannot remember what price I paid. I now need this information to complete my tax return. Where can I find out the original share price?
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The contract note that was provided by the broker when purchasing the shares will have this information. In the absence of this, the London Stock Exchange can provide the information for a small charge. There is also some limited historical price information in the share information section of this website.
- 28. I have a question about my tax on my shares and/or dividends. Who do I speak to?
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We are not able to provide advice to investors on such matters. For such advice, please contact your financial adviser.
Financial information and calendar
- 29. When is the next set of results being announced?
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For the dates of future St. James’s Place results announcements, see our financial calendar on this website.
- 30. How do I get hold of a copy of the Company’s published financial information? Can I get the annual reports and interim report sent to me directly rather than through my broker?
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The Company’s published financial information is available on this website. If you require hard copy versions, please contact the Company Secretary’s office.
- 31. When is the AGM?
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For the date of the next St. James’s Place AGM, please see our financial calendar on this website.
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